ISO 9001 is the title of a document (Standard) that outlines the requirements an organization must maintain in their quality system for ISO 9001 certification.

We are an ISO 9001:2008 certified organization and implementing this standard has enabled continuous improvement of our organization’s quality management systems (QMS) and processes. In turn, this has improved the ability of our operations to meet customer requirements and expectations.

ISO 9001:2008 is based on eight quality management principles:

  • Customer focus
  • Leadership
  • Involvement of people
  • Process approach
  • System approach
  • Continual improvement
  • Fact-based decision making, and
  • Mutually beneficial supplier relationships